POLICIES AND RETURNS

SHIPPING POLICY

Each LABULGARA piece is handcrafted to order and can require up to 15 full business days to produce.

If you require a fast-tracked order, please contact us before making a purchase. While we endeavour to meet every demand, we cannot guarantee all orders can be fast-tracked.

Once you order is complete, it is gift wrapped and dispatched with the next courier collection. An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment journey.

LABULGARA is not liable for any late deliveries caused by third-party courier companies or for any damages that may occur during shipping.

 

INTERNATIONAL DELIVERY

All orders over $950 USD will receive complimentary delivery.

LABULGARA delivers using a Fedex Priority service which delivers in 1-3 business days and is fully trackable. This service is quoted at the checkout and is based on your location and order value.  Please provide correct information at the checkout point.

Please contact our Customer Care team here if you require any further information.

 

RETURNS POLICY

We gladly offer exchanges or a credit note (excluding postage fees) on all orders should you change your mind within 10 days of receiving your purchase. We do not issue refunds for a change of mind or incorrect purchases.

Please notify LABULGARA by email (info@labulgara.com) to request an exchange, return or repair authorization. You must ship items for return or repair within seven days of receiving the repair authorization. Labulgara retains the right to refuse exchanges or repairs shipped without authorization.

Any purchases made through a LABULGARA stockist must be returned to the original point of purchase.

To arrange a return, please contact our Customer Care team here.

Please note we do not accept returns when:

  •       Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging.
  •       Items are return outside the specified return time frame (10 days within delivery)
  •       An order includes earrings due to hygienic reasons
  •       An order includes bespoke or customised items

Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to LABULGARA. Please pack items in a well-padded box and ship using UPS. Do not ship anything, including jewelry in an envelope. Shipping insurance is not required but recommended.

Should any of the above occur, LABULGARA will not accept the return and will contact the customer to arrange a return at the customer's expense.

 

EXCHANGE FOR SIZE

While we are more than happy to assist where possible, it is ultimately the customer's responsibility to ensure the correct size has been ordered.

Please note customers are responsible for the return shipping of their order as well as the re-shipping fee back to them.

 

FAULTY ITEMS AND REPAIRS

All jewellery is quality checked by a specialist jeweller, plus a member of our Dispatch team. If you receive a faulty product, please send to us within 10 days of receiving your purchase, unworn. We do not issue refunds for a change of mind or incorrect purchases.

To notify us of the fault, please contact us and include the below information:

  •       Your order #
  •       Your full name and address
  •       Photographic evidence of the fault along with a brief description

LABULGARA jewellery is delicate in nature and should be handled carefully as specified on the site.

On a case by case basis, some repairs can incur a fee. This fee is invoiced to you via email and commenced once payment is received. There is a standard $35 service charge plus the cost of additional materials or labor as specified by the designer. Elective repairs, such as ring resizing, chain lengthening or diamond positioning on the Needle Earrings, or errors by the customer typically involve a charge.

Once  LABULGARA receives in the repair order, you will receive a repair approval. You must reply to this email  with your approval or denial of the estimate for repair work to begin within 48 hours.

Your jewelry will be repaired and returned to you as soon as possible. Repair turnaround is usually 3-4 weeks after approval.

We do our best to accommodate repair requests, but due to the nature of our products some components may not be available for repair or replacement.

Please contact our Customer Care team here if you require any further information.

 

CANCELLATIONS

If you have changed your mind and would like to cancel your order, please contact our Customer Care team as soon as possible. Please cancel the order within 48 hours of purchase otherwise a refund cannot be issued.

Please note that orders that have already been handcrafted and/or have been dispatched will not be cancelled.